What skills, tools, and certifications should an interim legal operations manager have?
Key requirements include process expertise (intake, triage, workflow design), data literacy (KPI definition, reporting, dashboards), and change management to drive adoption. In terms of tools, experience with CLM, matter management, e-billing, and common collaboration and ticketing systems is essential. Additional assets include, for example, Lean/Six Sigma, ITIL fundamentals, Project Management certifications (PRINCE2, PMI), or experience with data protection and compliance frameworks.