Interim Manager IT and Interim CIO for IT Service Management

We typically present you with suitable profiles within 24 to 36 hours after your briefing. This applies to a wide range of roles—from ServiceNow consultants and ITIL process consultants to IT vendor managers and program leads. The prerequisite is a clear understanding of your situation: What task needs to be handled, what is the planned timeframe, and which stakeholders need to be involved? The more precise the briefing, the faster and more accurate the match. We clarify these points with you at the beginning of the process.

Typical triggers include unplanned vacancies in key roles, upcoming ServiceNow implementations or migrations, ITIL process redesigns, outsourcing or insourcing projects, the restructuring of vendor and provider relationships, and complex IT programs lacking experienced leadership. Regulatory requirements or gaps in IT governance are also common triggers. Together with you, we’ll determine whether a freelance professional, an interim manager, or a combination of both models best suits your situation.

Technical qualifications are only part of the matching process. We also consider how an expert communicates, drives decision-making, and handles different stakeholder constellations—whether in an agile IT team, a traditional IT organization, or a mixed environment. Experience from comparable situations—such as ServiceNow rollouts in regulated industries or ITIL transformations in heterogeneous IT landscapes—is factored into the selection process. We discuss these criteria during the briefing and adjust the matching process accordingly.

Yes—our experts are not merely consultants who deliver recommendations and then leave. They take on concrete operational responsibilities: for example, as an interim IT service manager who oversees day-to-day operations, as a ServiceNow project manager who is accountable for delivery commitments to the business, or as an IT vendor manager who conducts contract negotiations and manages service providers. We’ll work with you during the briefing to determine the appropriate scope of responsibility—depending on your setup and internal capacity.

Freelance experts typically take on clearly defined tasks or projects—such as implementing a ServiceNow module, designing an ITIL process, or conducting an IT audit. Interim managers, on the other hand, assume a leadership or management role and take on line or program responsibility—for example, as an interim IT service manager or PMO lead. We’ll discuss which model is better suited to your situation during our initial conversation and recommend the appropriate profile.

To ensure an accurate match, we don’t need a perfect job description—a clear overview is sufficient. It’s helpful to provide details on the core task, the timeframe and availability, key stakeholders and the IT environment, specific technical requirements such as ServiceNow modules or ITIL processes, as well as your organizational culture and preferred work style. We’ll guide you through the briefing and ask the right questions so we can quickly and accurately find the right candidate for you.