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Find the right ServiceNow Freelance Consultant in our network now

Whether you are a fast-growing scale-up, a global corporation or a public sector organization – an experienced ServiceNow freelance consultant is the key to a successful digital transformation. Our certified ServiceNow developers, ITSM experts and freelance consultants ensure that your processes are mapped efficiently, scalably and future-proof. Within 36 hours, we connect you with an experienced expert who not only masters the platform, but also translates your vision into measurable success.

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ServiceNow - For whom?

ServiceNow - platform for digital excellence

A strong ServiceNow freelance consultant not only thinks in terms of workflows, but also understands your entire organization. Whether as an ITSM architect, developer or strategic sparring partner – our freelance experts bring structure, automation and transparency to your processes. They know the regulatory requirements, deliver resilient solutions and create sustainable stability – from SMEs to large corporations.

Technology company

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Healthcare & clinics

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Production & Industry

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E-Commerce & Trade

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Financial service providers & insurances

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Public sector & education

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Technology company

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Healthcare & clinics

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Production & Industry

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E-Commerce & Trade

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Financial service providers & insurances

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Public sector & education

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Discover our ServiceNow Freelance Consultants

Your perfect candidate in just 36 hours

Save valuable time and avoid lengthy sourcing processes. With consultingheads, you will find the right ServiceNow developers and consultants – qualified, ready to work and a perfect fit. Our experts understand your organization, speak the language of your industry and have exactly the tools and experience you really need. Whether as a reinforcement of your IT team or as an independent project manager – our freelance consultants deliver when others are still looking.

Daniel

ServiceNow Architect

ITSM Strategy

System Integration

Solution Design

Aisha

ITOM Consultant

Asset Discovery

CMDB Management

Workflow Automation

Karam

GRC Consultant

Risk Analysis

Compliance mapping

Audit Reporting

Julia

ServiceNow Developer

Custom Modules

UI Policies

Scripted Automation

This is how your ServiceNow Freelance Consultant could support your project:

The exact tasks may vary depending on the specific context and needs of each client, but here are some typical activities and responsibilities that a ServiceNow Freelance Consultant might have:

1. implementation & configuration:

  • Development and customization of ServiceNow modules according to the specific requirements of your company.
  • Integration of third-party systems and tools to extend functionalities.

2. process automation & workflow optimization:

  • Analysis of existing business processes and identification of automation potential.
  • Creation of efficient workflows to increase productivity and reduce manual activities.

3. training & knowledge management:

  • Conducting training for end users and administrators on how to use the ServiceNow platform effectively.
  • Development and maintenance of a central knowledge management system to promote internal know-how.

4. support & maintenance:

  • Provision of technical support and troubleshooting to ensure smooth operation.
  • Regular maintenance and updates of the ServiceNow platform to ensure system stability.

5. strategic consulting & roadmap development:

  • Advice on the development of a long-term IT strategy involving ServiceNow solutions.
  • Creation of a roadmap for the gradual implementation and expansion of the platform.

6. compliance & security management:

  • Ensuring compliance with legal regulations and internal guidelines through appropriate configurations.
  • Implementation of security measures to protect sensitive data and systems.

How it works

From strategy to implementation: success begins with us.

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Step 1: Understanding

Our key to success lies in our experienced team with consulting DNA. We understand the needs and concerns of today's decision-makers and take your challenge personally.

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Step 2: Connect

We find the right solution for every challenge. Our strength lies in the diverse expertise of our network. With us, you will find the knowledge and the personalities you need - across all sectors, from strategy to implementation. In just 24 - 28 hours.

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Step 3: Success

For us, it's not just about the technical aspects. Interpersonal relationships are at the heart of our business. We firmly believe that sustainable success can only be achieved by creating the perfect connection between people.

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Why NOW?

Now is the right time to bring ServiceNow expertise into the company.

23 %

growth in ServiceNow subscription revenue is forecast in 2025, underlining the increasing demand for digital workflow solutions.

AtOnce

ITSM market grows to USD 24.7 billion by 2030

The global market for cloud-based IT service management is expected to grow to USD 24.7 billion by 2030, which shows the increasing importance of ITSM solutions such as ServiceNow.

Globenewswire

85% of the Fortune 500 use ServiceNow

ServiceNow is used by over 85% of Fortune 500 companies, which underlines the broad acceptance of and trust in the platform.

AtOnce

Any questions?

Frequently asked questions about ServiceNow

For which projects is an external ServiceNow freelance consultant particularly useful?

External consultants offer rapid relief in the event of capacity bottlenecks, expertise in complex implementations (e.g. ITSM, HRSD, CSM) or strategic advice on scaling existing instances – particularly valuable for rollouts, migration projects or regulatory requirements.

What roles can ServiceNow experts take on?

Our freelance consultants take on roles such as ServiceNow developer, administrator, solution architect, ITSM/HR process consultant or project manager – individually tailored to your project goals and internal structures.

How does the integration of a freelancer into existing teams work?

Our consultants are usually ready to go within a few days. They have experience in agile and traditional projects, work remotely or on site, integrate quickly into existing governance structures and deliver documented results from day one.

What advantages does ServiceNow offer over other platforms?

ServiceNow is the market leader in the field of digital workflows – thanks to its scalable architecture, modular expandability (ITSM, HRSD, CSM, GRC, etc.), high integration capability and a strong community. The platform offers sustainable efficiency gains, particularly in regulated or globally active companies.

How does consultingheads help you choose the right freelance consultant?

We work with you to analyze the professional, technical and organizational requirements of your project – and provide you with qualified profiles within 36 hours that not only fit in terms of content, but also culturally.

Can ServiceNow partners also be deployed at short notice for audits or system analyses?

Yes, our experts have extensive experience in preparing and conducting internal and external audits. They create GAP analyses, ensure compliance with regulatory standards and optimize your ServiceNow configuration for performance, scalability and security.

You can rely on us

Excellent. We are not the only ones who think so.

consultingheads has received several awards from leading trade magazines and independent third parties.

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Are you ready?

Ask for your personal ServiceNow Freelance Consultant now.

  • +15,000 consultingheads
  • <36 hours until the first profile presentation
  • +600 customers rely on us
At consultingheads, you can find the right freelance consultants and interim experts to successfully advance your project in just three steps – flexibly, efficiently and within 24 to 36 hours.
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Technologieunternehmen: Skalierbare ITSM-Architektur für dynamische Märkte

Technologieunternehmen befinden sich in einem konstanten Innovations- und Skalierungsmodus. Während neue Produkte in kurzen Zyklen auf den Markt gebracht werden, muss die interne IT-Struktur ebenso schnell mithalten – ohne dabei an Qualität oder Governance einzubüßen. Unsere ServiceNow Freelance Consultants schaffen stabile, zukunftssichere Architekturen, die Produktentwicklung und Betrieb miteinander verbinden.

Sie automatisieren Change-Management-Prozesse, integrieren CI/CD-Pipelines, unterstützen beim Aufbau eines unternehmensweiten Service-Katalogs und ermöglichen transparente Dashboards zur Überwachung von SLAs. Damit schaffen sie nicht nur Effizienz, sondern auch Vertrauen – intern wie extern.

Vertrauen Sie jetzt auf die Expertise von den Freelance Consultants bei consultingheads, um technologisches Wachstum gezielt abzusichern.

Gesundheitswesen & Kliniken: Effizienz und Compliance im Fokus

Kliniken, medizinische Versorgungszentren und Pflegeeinrichtungen stehen heute vor enormen Herausforderungen. Auf der einen Seite erfordert der Fachkräftemangel eine konsequente Entlastung durch digitale Tools, auf der anderen Seite müssen regulatorische Anforderungen wie DSGVO, KHZG oder MDR jederzeit eingehalten werden.

Unsere ServiceNow Freelance Consultants helfen, diese Ziele miteinander zu verbinden. Sie digitalisieren interne Service-Prozesse, führen Asset-Management-Lösungen für medizinische Geräte ein, unterstützen beim Incident Management in kritischen Infrastrukturen und sorgen für eine auditierbare Datenbasis. So entsteht nicht nur Effizienz – sondern auch messbare Entlastung in der Versorgung.

Setzen Sie auf die erfahrenen Freelance Consultants von consultingheads, wenn es um Digitalisierung mit Verantwortung geht.

Produktion & Industrie: Digitalisierung der Fertigungsprozesse

In produzierenden Unternehmen trifft operative Präzision auf steigende Anforderungen in Digitalisierung und Nachhaltigkeit. Unsere ServiceNow Freelance Consultants gestalten Lösungen, die von der Maschinenwartung bis zum Energiemonitoring reichen. Sie integrieren IoT-gestützte Datenströme, automatisieren Eskalationsprozesse bei Störungen, konsolidieren das Anlagenmanagement und vernetzen verschiedene ERP- und MES-Systeme in einer einheitlichen Plattform.

Zusätzlich werden EHS-Standards systemseitig abgebildet, um Audits und Zertifizierungen proaktiv zu unterstützen. Das Ergebnis: weniger Stillstand, mehr Transparenz – und eine IT, die mit der Produktion wächst. Mit consultingheads gewinnen Sie Spezialisten, die Industrieprozesse ganzheitlich digitalisieren.

E-Commerce & Handel: Optimierung der Customer Experience

Der Handel ist heute mehr denn je technologiegetrieben – und die Customer Experience entscheidet über Erfolg oder Misserfolg. Unsere Freelance Consultants implementieren mit ServiceNow skalierbare Lösungen, die Omnichannel-Strukturen abbilden, Logistik- und Zahlungsprozesse automatisieren und die Koordination von Retouren, Reklamationen und Support-Anfragen deutlich vereinfachen.

Sie binden CRM- und ERP-Systeme über intelligente Schnittstellen an und ermöglichen ein zentrales, rollenbasiertes Service-Portal für interne und externe Nutzer. So entsteht eine Plattform, die Ihre internen Abläufe verbessert – und gleichzeitig die Kundenzufriedenheit messbar erhöht. Verlassen Sie sich auf die Handlungsstärke unserer Freelance Consultants – für reibungslose Handelsprozesse.

Finanzdienstleister & Versicherungen: Sicherheit und Compliance gewährleisten

Die Anforderungen an Governance, Risk & Compliance steigen stetig – und gleichzeitig erwarten Kundinnen und Kunden schnelle, digitalisierte Services. Unsere ServiceNow Freelance Consultants gestalten Prozesse, die diesen Spagat ermöglichen: Vom digitalen Vertragsmanagement über automatisierte KYC-Workflows bis hin zu revisionssicheren Audit-Trails und Meldewesen nach MaRisk oder Solvency II.

Darüber hinaus werden Berechtigungskonzepte implementiert, die aufsichtsrechtlichen Anforderungen entsprechen. ServiceNow wird so zum Rückgrat einer modernen, regulatorisch sicheren und dennoch agilen IT-Organisation. Unsere erfahrenen Experten von consultingheads sorgen für sichere Digitalisierung im hochregulierten Umfeld.

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Öffentlicher Sektor & Bildung: Digitalisierung öffentlicher Dienstleistungen

Digitale Souveränität, Bürgernähe und moderne Verwaltungsdienstleistungen sind heute zentrale Leitlinien im öffentlichen Sektor. Unsere ServiceNow Freelance Consultants unterstützen Kommunen, Länder und Bildungseinrichtungen bei der Digitalisierung von Services entlang des Onlinezugangsgesetzes (OZG) und anderer Regularien.

Sie entwickeln Self-Service-Portale, automatisieren interne Genehmigungsprozesse und sorgen für eine strukturierte Verwaltung von Ressourcen, etwa in der Gebäudebewirtschaftung oder IT-Ausstattung von Schulen. Dabei behalten sie Datenschutz, Barrierefreiheit und Prozessqualität gleichermaßen im Blick – für eine Verwaltung, die wirklich digital funktioniert. Mit den Spezialisten von consultingheads gestalten Sie nachhaltige öffentliche Digitalisierungsvorhaben.

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Technology company: Scalable ITSM architecture for dynamic markets

Technology companies are in a constant innovation and scaling mode. While new products are brought to market in short cycles, the internal IT structure must keep pace just as quickly – without compromising on quality or governance. Our ServiceNow Freelance Consultants create stable, future-proof architectures that combine product development and operations.

They automate change management processes, integrate CI/CD pipelines, support the development of a company-wide service catalog and enable transparent dashboards for monitoring SLAs. This not only creates efficiency, but also trust – both internally and externally.

Rely on the expertise of the freelance consultants at consultingheads to secure your technological growth.

Healthcare & clinics: focus on efficiency and compliance

Clinics, medical care centers and care facilities are facing enormous challenges today. On the one hand, the shortage of specialist staff requires consistent relief through digital tools, while on the other hand, regulatory requirements such as the GDPR, KHZG or MDR must be complied with at all times.

Our ServiceNow Freelance Consultants help to combine these goals. They digitalize internal service processes, introduce asset management solutions for medical devices, support incident management in critical infrastructures and ensure an auditable database. This not only creates efficiency – but also measurable relief in the provision of care.

Rely on the experienced freelance consultants from consultingheads when it comes to digitalization with responsibility.

Production & Industry: Digitalization of manufacturing processes

In manufacturing companies, operational precision meets increasing demands in terms of digitalization and sustainability. Our ServiceNow Freelance Consultants design solutions that range from machine maintenance to energy monitoring. They integrate IoT-supported data streams, automate escalation processes in the event of faults, consolidate plant management and network various ERP and MES systems in a standardized platform.

In addition, EHS standards are mapped on the system side to proactively support audits and certifications. The result: less downtime, more transparency – and IT that grows with production. With consultingheads, you gain specialists who digitalize industrial processes holistically.

E-commerce & retail: optimizing the customer experience

Today, retail is more technology-driven than ever before – and the customer experience determines success or failure. Our freelance consultants use ServiceNow to implement scalable solutions that map omnichannel structures, automate logistics and payment processes and significantly simplify the coordination of returns, complaints and support requests.

They connect CRM and ERP systems via intelligent interfaces and enable a central, role-based service portal for internal and external users. This creates a platform that improves your internal processes – and measurably increases customer satisfaction at the same time. Rely on the strength of our freelance consultants – for smooth trading processes.

Financial service providers & insurance companies: Ensuring security and compliance

The requirements for governance, risk and compliance are constantly increasing – and at the same time, customers expect fast, digitalized services. Our ServiceNow freelance consultants design processes that make this balancing act possible: From digital contract management and automated KYC workflows to audit-proof audit trails and reporting in accordance with MaRisk or Solvency II.

In addition, authorization concepts are implemented that meet regulatory requirements. ServiceNow thus becomes the backbone of a modern, regulatory secure and yet agile IT organization. Our experienced experts at consultingheads ensure secure digitalization in a highly regulated environment.

servicenow freelance consultants consultingheads

Public sector & education: Digitization of public services

Digital sovereignty, proximity to citizens and modern administrative services are key guidelines in the public sector today. Our ServiceNow Freelance Consultants support municipalities, federal states and educational institutions in the digitalization of services in line with the Online Access Act (OZG) and other regulations.

They develop self-service portals, automate internal approval processes and ensure the structured management of resources, for example in building management or IT equipment in schools. In doing so, they keep an eye on data protection, accessibility and process quality in equal measure – for an administration that really works digitally. With the specialists from consultingheads, you can design sustainable public digitization projects.